FAQ
Deliveries
What are the delivery times and costs?
In Metropolitan France (or Corsica):
- Relay point: 2 to 5 business days (€3.90 or free from €50 of purchase)
- Standard home delivery: 2 to 5 business days (€4.90 or free from €80 of purchase)
- Express home delivery: 1 to 2 business days (€8.90)
In Europe:
- Germany: 4 to 8 business days (€14.90)
- Belgium: 4 to 8 business days (€14.90)
- Spain: 4 to 8 business days (€14.90)
- Italy: 4 to 8 business days (€14.90)
- Rest of the EU: 4 to 8 business days (€22.90)
What countries do you deliver to?
To date, we deliver to the following
countries: France, Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia,
Germany, Denmark, Estonia, Finland, Greece, Hungary, Ireland, Italy,
Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania,
Slovakia, Slovenia, Spain, Sweden.
How can I track my package?
As soon as your order is shipped, you will receive an email
containing your package number and a tracking link to follow the delivery stages in real time.
You can also request it via our chat with
your order number and the email address used for the order.
You will receive an instant response.
Where can I find your retail stores?
Find one of our 500 retailers using our interactive map. Discover
Ateliers Fourès selections throughout France.
Returns & Refunds
How do I return my order?
You have 14 days from the date you receive your
package to withdraw for free. To do so, you simply need to contact
Cécilia here.
She will then send you the procedure to follow as well as a prepaid label
for your return package.
How am I reimbursed?
Upon receipt of your package, your request will be processed within
a maximum of 14 business days.
If the returned product meets the return conditions,
the refund will be initiated. You will be credited back via the payment method
used for the purchase. The refund may take 2 to 5
business days (bank processing time) to appear in your account.
I would like to make an exchange
We do not process exchanges. Indeed, the price of one
item may vary from another and we cannot guarantee that the
products will be in stock upon receipt of your return.
My orders
Can I pre-order out-of-stock products?
In an eco-friendly approach, we manufacture our products
based on demand. If the product of your choice is out of
stock, rest assured, you have the option to pre-order it.
When pre-ordering, the manufacturing lead time is indicated
on the product page. As soon as the product is finished, it will be automatically shipped to
the address provided during the validation of your order.
I would like to modify/cancel my current order
Once your order has been confirmed, it is immediately processed by our teams who do their utmost to ship it to you the same day. Therefore, for logistical reasons, we cannot modify an order that is currently being prepared or one that has already been shipped.
I have lost my invoice / Where can I find my invoice?
If you cannot find your invoice for a purchase made
on our website, please do not hesitate to contact Cécilia here, providing
your last name, first name, and order number if you have it.
If your purchase was made in a store, we invite you to
contact the store in question.
Payments
Available payment methods
Accepted payment methods: Debit and credit cards, Apple Pay, PayPal, and 3x interest-free installments.
Payment options: Ateliers Fourès offers interest-free payment in 3 installments via Klarna.
Gift cards: you have the option to purchase and use gift cards, valid only on the website ateliersfoures.fr.
Checks and bank transfers are not accepted.
Secure Payment
The Ateliers Fourès® website uses Mollie and
Paypal solutions to secure all payments. To verify this, you will find
a padlock symbol in the URL of the site and the payment page.
The Ateliers Fourès® website uses SMS codes or 3D Secure as a
payment protection system. This system sends a payment request to
your bank, which then sends you an SMS code to enter on the site or
a payment validation request in your banking app to
confirm the order. This system applies to all of our orders.
The website does not store your banking information.
Leather Care
How do I protect my new Ateliers Fourès bag or wallet?
Our leathers are "naked" and, unlike the majority of leathers on the market, they are not covered with a pigmented plasticized surface layer. But don't worry, a beautiful, non-plasticized leather can be easily cleaned when you know how to go about it.
Follow the advice in our care guide.
Are the bags waterproof?
Our bags and wallets are not waterproof, but rainwater
will not stain them. It will dry without leaving a trace, just as it
does on your coats or jeans.
Should I waterproof my bag?
We advise against using waterproofing sprays.
Although they are initially designed to protect
leather, their effectiveness is very limited over time, they alter the feel
of the leather, and an uneven application can have the opposite effect and permanently stain
your leather bag. Furthermore, they are harmful to
health (endocrine disruptors and nanoparticles) and to the environment.
Do you offer sales/discounts?
At Ateliers Fourès, we practice fair pricing all year round. This means that we do not put our products on sale.
Indeed, incorporating sales into a business model implies increasing retail prices for the rest of the year to maintain financial balance. We prefer to sell at a fair price all year round.
This fair price is the one that allows all the actors in the chain to be compensated in line with the value they create, without compromising their working conditions.
We hope you will appreciate our approach.
Can I refer a friend?
We do not yet offer a referral program.
However, please feel free to tell those around you about us. Every satisfied customer is our best ambassador.
Our Services
Can I customize my order?
Unfortunately, we do not yet offer a customization
service for our products.
2-year warranty
All our leather goods are guaranteed for 2 years against
any defects or manufacturing flaws.
Lifetime after-sales service at cost price
All of our products are repairable for life!
As a logical next step in our commitment to sustainable production and consumption, and because we have confidence in the quality of our products, we offer lifetime after-sales service at cost price for all our products.
How do I use the after-sales service (procedure)?
To request after-sales service, please contact us here and include photos with your request.
After gathering the necessary information, our repair department will provide a quote. With us, you only pay for the
raw materials and the time required to repair your leather good. Wishing to support a responsible mode of consumption that prioritizes repair over disposal, we do not apply any markup to this service, making it very affordable.