LIFETIME WARRANTY AND AFTER-SALES SERVICE
2-year warranty on all our products
All our leather goods are guaranteed for 2 years against any manufacturing defects or flaws.
Abnormal use or wear and tear are not included in the warranty.
Would you like to know if your product is eligible and make a warranty claim? Contact our customer service department and we will get back to you within 2 business days.
If your product is no longer under warranty, don't worry! We can offer you after-sales service at cost price.
How to claim your warranty?
If you purchased online from our Ateliers Foures website, there is nothing you need to do.
If you purchased in a store or on a website other than ours, you can either:
- Keep your receipt/invoice in a safe place, as it is essential for the proper processing of your request.
- Fill out the warranty form for greater peace of mind: once your proof of purchase is uploaded, you will no longer need to worry about keeping it. We will take care of it for you 😊
Lifetime after-sales service at cost price
In line with our commitment to responsible production and sustainable consumption, and because we have confidence in the quality of our products, we offer a lifetime after-sales service at cost price for all our products.
In practical terms, what does this mean for you?
We know that our products stay with you for many years, and we want to help you keep them even longer.
If you have an issue—a broken zip, a snap button that no longer works, or a loose rivet—know that our experts will be able to give your product a new lease on life at the best price. Indeed, our after-sales service is provided at cost: you only pay for the parts required for the repair and our artisan's hourly labor (no handling fees, commercial fees, overhead costs, or profit margins…).
How do I make a service request?
To request after-sales service, please contact us via our contact form.
After collecting the necessary information, our repair department will provide a quote. At our workshop, you only pay for the raw materials required to repair your leather item, as well as labor and return shipping costs.
Once the quote is accepted, all you need to do is send us your item via tracked parcel. We will begin processing it upon receipt.
We make it a point of honor to find a solution to each of your issues. Do not hesitate to contact our customer service department, who will be happy to assist you with your request. 😊
