WARANTY AND LIFETIME AFTER-SALES SERVICE
2 years warranty on all our products
All our leather goods are guaranteed for 2 years against all defects or manufacturing faults.
Abnormal use or wear and tear are not included in the warranty.
Want to know if your product is eligible and claim the warranty? Contact our customer service and we will get back to you within 2 business days.
If your product is no longer under warranty, don't worry! We can offer you after-sales service at cost price.
How to trigger your warranty?
If you purchased online from our Ateliers Foures website, there is nothing to do.
If you purchased in store or on a website other than ours, you can either:
- Keep your receipt/invoice safe, as it is essential for the proper processing of your request.
- Fill out the warranty form for greater peace of mind: once you have downloaded your proof of purchase, you will no longer have to worry about keeping it. We will take care of it for you 😊
After-sales service at cost price for life
As a logical continuation of our approach to responsible production and sustainable consumption, and because we have confidence in the quality of our products, we offer lifetime after-sales service at cost price for all our products.
Concretely, what does this mean for you?
We know that our products will be with you for many years, and we want to help you keep them for even longer.
If you have a problem, a zip that has broken, a snap button that no longer works, a rivet that has come off, know that our experts will be able to give your product a new lease of life, at the best price. Indeed, our after-sales service is at cost price: you only pay for the parts needed for the repair and the hour of work of our craftsman (no administration fees, commercial fees, structure fees, no profits, etc.).
How to make a service request?
To carry out after-sales service, we invite you to contact us by email at contact@ateliersfoures.fr .
After collecting the necessary information, our repair service will prepare a quote. And with us, you only pay for the raw materials needed to repair your leather goods, the labor and the return shipping costs.
Once the quote is accepted, you will only have to send us your item by tracked parcel. We will begin handling it upon receipt.
We make it a point of honor to find a solution to each of your problems. Do not hesitate to contact our customer service who will be happy to assist you in your process. 😊
